Posts Tagged ‘chick-fil-a’

People lined up outside our local Chick fil A, hopefully for the right reasons.

As many of you have seen, popular political pundits called for a Chick fil A day yesterday.  And so it was.

I don’t intend to jump on the political commentary bandwagon.  There are a few important things I need to address since my last post on the subject linked here.

1.  The PR dude died.  I don’t know or care about the cause but I am sympathetic.  You see, good PR guys care very deeply about the organization they represent.  Often their bosses and organization members do things to tarnish the reputation of the brand, despite our [PR guys] advice or tireless preparation.  We take the organization’s reputation personally because it’s our job to and we believe in it.  If PR guys don’t care and believe in their brand, they should leave- good PR is real.

2.  My family attended CFA day. Not because we are opposed to same sex marriage, because we are in favor of non-government agencies being able to represent their own values.  I don’t want to live in a country where values that are in opposition to the accepted norm are forced into silence by the government or anyone else.  Yeah, I got the thousands of comparisons in retort… bottom line, if you are personally opposed to the beliefs of a product or company, just don’t buy it.

Unfortunately, if I was their PR guy, I would have advised the President not to make that statement.  I would have coached him to dance around the issue; my best bosses never listened to that advice.

Anyway, I hope the people that waited in the lines today explained to their kids that it’s a lot less about disliking gays than it is about everyone being allowed to have a belief and practice that within the law and their rights- without the fear of government intervention.

…and it’s a little bit about the shakes too.

Another good Wiki read here, outline the issue and some local government’s illegal response.

Gay Haters? Homophobs? Staunch Conservatives? Maybe they’re just people who believe in the right to believe.  Maybe they just like the shakes.

This sandwich is sexual orientation neutral according to Chik fil A’s Facebook.

My kids like Chick fil A, they like the food and the ice cream that often follows.  I like it too (not in excess, see the More or Less Diet).  The restaurant being closed on Sundays is a little bit of a pain in the ass, but whatever works.

So, their opposition to gays aside; take a look at this disastrous social media venture:

http://www.forbes.com/sites/kashmirhill/2012/07/25/chick-fil-a-has-completely-lost-control-of-its-facebook-page/

Basically, they made an official statement trying to show that they are not discriminatory and they just want to go back to making good food; well, they got 28,856 comments back (at the time that I checked).

That’s tough.

I’ve been in a similar social media situation.  We posted something supportive of one of our organizational and national initiatives and received mixed feedback, some of it very critical.  Some of the PR guys at our higher headquarters, asked us to delete the critical remarks.

Answer:  No.

The deal with social media is that it has got to police itself.  We edit and delete inflammatory, abusive or offensive remarks but not simply remarks in opposition.  Let the crowds sort it out.  If the host gets into censorship then it’s no longer social media, it’s just advertising and people don’t go on your Facebook page just to look at advertising, they go to join the conversation; however useless it is.

So, my hats off to the Chick fil A PR guy for not locking down his page, although I’m sure many non-PR people suggested that he do so.  If someone did pose as teenage girl, Abby Farle; bad move!  Like I said, social media will police itself, and it did!

Nice move on the Peach Shakes though.